Privacy policy

PRIVACY POLICY

Last Updated: June 2026

ABOUT US

At Vherbal, we value your trust and are committed to protecting your privacy.

This Privacy Policy explains how Vherbal ("we", "our", or "us") collects, uses, stores, and protects your personal information when you visit our website, place an order, contact our customer support team, or otherwise interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

INFORMATION WE COLLECT

To process orders and provide a better customer experience, we may collect the following information:

Information You Provide

Name
Email address
Mobile number
Billing address
Shipping address
Recipient information (if applicable)
Information shared when contacting customer support
Feedback, reviews, enquiries, and communications

Order Information

Products purchased
Order history
Transaction details
Payment status
Refund and replacement requests
Delivery information

Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Website activity and usage information
Cookies and similar technologies

Payment Information

Payments made on our website are processed through secure third-party payment gateways.

Vherbal does not store your complete debit card, credit card, net banking, or UPI credentials.

HOW WE USE YOUR INFORMATION

We use your information to:

Process and deliver your orders
Provide customer support
Respond to your enquiries
Send order confirmations and shipping updates
Process refunds and replacements
Improve website performance and customer experience
Detect and prevent fraud or misuse
Comply with legal and regulatory obligations

With your consent, we may also send information about new products, promotions, offers, wellness content, and updates from Vherbal.

You may unsubscribe from marketing communications at any time.

SHARING OF INFORMATION

We respect your privacy and do not sell your personal information.

Your information may be shared only with trusted service providers where necessary to operate our business, including:

Courier and logistics partners
Payment gateways and payment processors
Technology and website service providers
Customer support platforms
Marketing and communication service providers
Government authorities or regulators when required by law

These partners are required to handle your information securely and only for the purposes described in this Privacy Policy.

COOKIES

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyze website traffic, and enhance the overall shopping experience.

You may choose to disable cookies through your browser settings, although some website features may not function properly.

DATA SECURITY

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or loss.

While we strive to use commercially acceptable means to protect your personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

DATA RETENTION

We retain personal information only for as long as necessary to:

Fulfill orders and customer requests
Maintain business records
Meet accounting and tax requirements
Comply with legal obligations
Resolve disputes and enforce agreements

YOUR RIGHTS

Subject to applicable laws, you may request:

Access to your personal information
Correction of inaccurate information
Deletion of information where legally permissible
Withdrawal of marketing consent
Clarification regarding how your information is used

Requests may be sent to info@vherbal.in.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Vherbal is not responsible for the privacy practices or content of such third-party websites. We encourage users to review their privacy policies separately.

POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality.

Any updates will be posted on this page with the revised effective date.

Continued use of the website after such changes constitutes acceptance of the updated Privacy Policy.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Vherbal

Email: info@vherbal.in

Phone: +91 9119119727

Customer Support Hours:
Monday to Friday
10:00 AM to 5:00 PM IST

GRIEVANCE OFFICER

In accordance with applicable Indian laws, privacy-related grievances may be addressed to:

Vipul Jaisani

Grievance Officer